SenseFeedback
AI-powered feedback platform that collects from every channel and auto-organizes by category, sentiment and priority
The platform is an AI-powered feedback management system that collects input from multiple channels such as API, email, CSV and manual entry and automatically categorizes it by topic, sentiment and priority to replace manual sorting of scattered feedback. It sells to support and operations teams in B2B organizations including SMBs, agencies, freelancers, e-commerce and SaaS companies. It is delivered as a SaaS application with a free tier and enterprise options and sets up in under two minutes without complex configuration.
Key features
- Multi-channel feedback collection
- API integration
- Email forwarding capture
- Manual input and CSV upload
- AI auto-organization and tagging
- Sentiment and priority categorization
- Real-time dashboard updates
- Universal search with smart filters
- Instant insights and trend summaries
- Adaptive follow-up micro-prompts
- Live emotional tone tagging
- Theme clustering for risks and opportunities
Social posts
- No social media activity detected
GTM channels
- API
ICP
- Customer support teams
- Operations teams
- Product teams