Delighted

The product is a customer feedback and experience management software that collects feedback across channels and turns responses into insights to improve satisfaction, retention, and lifetime value. It sells to B2B teams including marketers, support and success teams, product research teams, and executives, serving mid-market companies and enterprises across industries such as healthcare, financial services, government, and retail. It is delivered as a SaaS platform with integrated discovery, testing, and analysis, centralized governance, and enterprise-grade security and compliance.

Key features

• Voice of Customer feedback collection
• Omnichannel Experience Management
• Location Experience Management
• Video interviews and feedback
• Unmoderated and moderated usability testing
• Card sorting and tree testing
• Concept testing with surveys
• Conjoint and MaxDiff analysis
• Synthetic and human panels on demand
• Research Hub searchable repository
• Centralized panel management
• Role-based permissions and governance
• Automated theme and sentiment grouping
• Employee engagement and 360 feedback