Channel

An AI business operating system for customer conversations, support automation, phone support, marketing, CRM, and team collaboration that automates responses and task completion such as order cancellations and reservation changes. It sells to B2B support, marketing, and sales teams across company sizes. It is delivered as a SaaS platform with a free tier and paid enterprise plans and includes an AI agent, knowledge base, and workspace tools.

Key features

• AI support agent ALF
• Customer conversation platform
• AI phone support (Meet/Call)
• AI Chief of Staff (CoS)
• Structured knowledge base (RAG)
• Actionable task automation
• CRM
• Personalized automated marketing
• All-in-one workspace
• Documents knowledge base
• Team collaboration tools
• Analytics to revenue actions