AskNicely

The product is an AI-powered customer experience platform that captures real-time customer sentiment, runs NPS and CSAT programs, and manages feedback and online reputation to turn survey data into action. It sells to support, operations, and executive teams at multi-location B2B businesses in industries such as pest control, accounting, healthcare, insurance, and legal. It is delivered as a SaaS platform with integrations, analytics, and AI-driven recommendations and automation.

Key features

• CX surveys
• NPS and CSAT measurement
• Feedback analytics
• Feedback management
• Reputation management
• Review request and approval
• Employee activation
• NiceAI generative insights
• NiceAI Agents for CX automation
• 200+ integrations
• API access
• Reporting and analytics
• Automated workflows
• SSO/SAML authentication