RingCentral

The product is a cloud communications and Agentic Voice AI platform that automates, assists, and analyzes customer interactions across voice, SMS, chat, and video, covering business phone, messaging, meetings, and contact center functions. It sells to businesses from small business to enterprise, serving IT, support, and operations teams that manage customer communications in a B2B context. It is delivered as a SaaS platform that connects teams across devices and deploys AI agents for routing, scheduling, and conversation analytics.

Key features

• Business phone system
• Business SMS messaging
• Team chat messaging
• Video meetings and webinars
• AI Receptionist call handling
• AI Virtual Assistant support
• AI Conversation Expert analytics
• Omnichannel contact center
• Outbound dialing
• AI workforce engagement
• Quality management
• Agent assist tools
• Supervisor assist tools
• Interaction analytics
• Intelligent virtual agent
• Call routing and scheduling
• Text follow-ups
• No-code AI agent builder