Aircall

The product is an AI-powered customer communications platform that provides a cloud phone system, voice and messaging agents, and conversation intelligence to handle calls, SMS and messaging and automate workflows and coaching. It sells to sales, customer service and support, and IT and operations teams in B2B companies ranging from small businesses to medium and large enterprises across industries such as education, financial services, healthcare and marketing. It is delivered as a SaaS platform with native CRM and helpdesk integrations, enterprise-grade connectivity, and a shared collaborative workspace.

Key features

• Modern cloud phone system
• AI voice agent
• AI Assist conversation intelligence
• Call summaries and transcription
• Sentiment and topic analysis
• Talk-to-listen ratio tracking
• Automated call scoring
• CRM auto-logging
• Real-time coaching and prompts
• Shared collaborative inbox
• Calls, SMS and messaging unified
• 200+ CRM and helpdesk integrations
• Intelligent call routing and transfers
• Live team monitoring dashboards
• WhatsApp messaging integration