Twilio

Provides a cloud platform for customer communications and conversations that unifies channels, customer data, and AI to maintain context across interactions and enable handoff between AI agents and humans. Serves developers, support, operations and IT teams in businesses ranging from startups to enterprises that need to build engagement across voice, messaging and email. Delivered as pay-as-you-go APIs and SaaS building blocks that scale across channels without contracts.

Key features

• Conversation Memory
• Conversation Orchestrator
• Conversation Intelligence
• Conversation Relay
• SMS messaging
• WhatsApp messaging
• RCS messaging
• Voice API
• SIP Trunking
• Email SMTP service
• Phone numbers provisioning
• Verify authentication
• Lookup identity verification
• Segment customer data platform
• Contextual handoff to humans
• Cross-channel continuity