proQR
Sends instant alerts to teams when customers are unhappy, providing a private channel for complaints and enabling real-time issue resolution before public reviews.
A customer feedback platform that intercepts negative experiences in real time, sending instant alerts to teams when customers are unhappy, allowing businesses to resolve issues before they become public reviews. It targets businesses in hospitality and service industries, including restaurants, hotels, and medical spas, of all sizes. The platform uses QR codes and messaging to provide a private channel for complaints, positioning itself as a proactive alternative to waiting for review notifications.
Key features
- Instant alerts on customer friction
- Private guest messaging channel
- Unlimited QR code generation
- Tap-to-review hardware stands
- Mobile app for push notifications
- Zone/table-specific recovery info
- Internal complaint routing
- Review protection dashboard
- No social media activity within the last 30 days
GTM channels
- No GTM activity detected
ICP
- SMB owners
- Mid market companies
- Enterprises