Nicereply
Provides one-click feedback surveys to collect customer satisfaction, loyalty, and effort insights.
A customer experience platform that provides one-click feedback surveys to collect immediate insights on satisfaction, loyalty, and effort. It solves the problem of low survey response rates by simplifying the feedback process. The platform targets customer support, marketing, and operations teams in companies of all sizes, from startups to enterprises. It is delivered as a SaaS solution with integrations for helpdesk and CRM tools.
Key features
- Net Promoter Score surveys
- Customer Effort Score surveys
- Customer Satisfaction Score surveys
- Smileys CSAT survey
- Thumbs up/down CSAT survey
- 5-Star CSAT survey
- 10-Star CSAT survey
- In-signature email surveys
- Post-resolution email surveys
- Website pop-up surveys
- Customer feedback analytics
- Integrations with Zendesk, Front, LiveAgent
- Integrations with Freshdesk, Aircall, Pipedrive
- Integrations with Help Scout, Kustomer
Social posts
- No social media activity within the last 30 days
GTM channels
- Blog
- API
ICP
- Customer support teams
- Marketing teams
- Operations teams