MagicChat

The product is a customer support chatbot agent that answers questions after hours using a company's own documentation, preventing customers from waiting overnight, abandoning onboarding, or losing sales due to delayed replies. It sells to support and sales teams at startups and small businesses that cannot staff 24/7 support. It is positioned as an always-on agent that covers support and conversion when humans are offline, answering from indexed sources rather than as a relationship bot, and is delivered as SaaS via a website widget and command-line interface.

Key features

• Answer questions from indexed docs
• Embed widget on websites
• Index website pages
• Index PDF help centers
• Index text FAQs
• Index YouTube videos
• Manage bots via CLI
• Authenticate via OTP or password
• Query bots from terminal
• Add sources via CLI
• Integrate AI agents with knowledge base
• Provide grounded responses from sources
• Onboard new buyers with guided steps
• Handle pricing and plan questions