Fernand

A customer support platform designed for founders and small teams, solving the problem of managing support across multiple channels without the complexity of enterprise tools. It sells to founders, developers, and small teams at startups and SMBs who handle their own support. The platform is positioned as a simple, fast, and opinionated alternative to larger support tools, with AI assistance and keyboard shortcuts.

Key features

• Respond on any channel
• Create a knowledge base
• AI agent for front-line support
• Team sync and collaboration
• Keyboard shortcuts
• Headless form integration
• Passkey authentication
• Knowledge base insights
• Smart snippets
• Automation rules