Nextapp

An ambient customer intelligence system that captures customer feedback from calls, tickets, surveys, and reviews, and consolidates it into a persistent memory. It serves customer experience, marketing, and product teams in mid-market and enterprise companies. The platform uses agentic AI to automate analysis and deliver actionable insights directly into existing workflows, differentiating itself by providing autonomous, context-aware actions rather than static dashboards or chatbots.

Key features

• Source-native agents for 100+ sources
• Multilingual support in 100+ languages
• Continuous encoding of new interactions
• Memory consolidation with data resolution
• Memory at scale for personas, competitors, journeys
• Business context integration for relevance
• Skills and guardrails for output control
• MCP and external context enrichment
• Native agentic workflows for action
• PDF support for structured text extraction
• Full customer quotes in highlight dialogs
• Sticky chat context for follow-ups
• Explicit data source selection in chat
• Presentation and graph tools in chat