Medallia

The platform is experience management software that captures customer and employee signals across channels, applies AI and analytics to uncover insights, and supports closing the loop on feedback. It serves executives, support and marketing teams in large business-to-business enterprises across industries such as retail, healthcare, financial services and hospitality. It is delivered as enterprise SaaS with role-based reporting, integrations and security for global programs.

Key features

• Comprehensive feedback capture
• AI and analytics on interactions
• Role-based reporting
• Administration for global programs
• Integrations across systems and teams
• Enterprise-grade security and compliance
• Customer experience management
• Digital experience capture and scoring
• Experience orchestration at scale
• Personalized AI-driven messaging
• Employee listening
• Employee activation
• Conversational intelligence
• Agent coaching
• Quality management
• Intelligent callback
• Agile research
• Video research