InMoment

The product is a customer experience management platform that collects feedback from every channel, analyzes it with text analytics and AI, and helps organizations act on insights to improve satisfaction, reputation, and retention. It sells to B2B organizations across industries such as retail, financial services, healthcare, and hospitality, serving customer experience, contact center, marketing, insights, digital, and executive leaders. It is delivered as a SaaS platform with mobile access, enterprise integrations, and advisory services.

Key features

• Omnichannel feedback collection
• Conversational intelligence
• Reputation management
• Digital listening
• Market research
• Advanced analytics and AI
• Text analytics (NLP)
• Employee experience management
• NPS, CSAT and CES microsurveys
• Reporting and storytelling dashboards
• Data management
• Enterprise system integrations
• Mobile application
• Security and scalability