Keatext
Unifies reviews, surveys, and support tickets and applies AI to analyze sentiment, identify themes, and provide recommendations to improve satisfaction
Launch screenshots from Product Hunt, Jul 2024
A SaaS platform that unifies unstructured customer feedback from reviews, surveys, and support tickets and applies AI to analyze sentiment, identify themes, and generate recommendations to improve satisfaction and reduce churn. It is for support, data/analytics, and executive teams at B2B enterprises managing customer experience at scale. It is delivered as a plug-and-play cloud platform with integrations for sources such as Zendesk and AI-generated dashboards and reports.
Key features
- Unify reviews, surveys, support tickets
- AI-based recommendations for satisfaction
- Sentiment and theme analysis
- AI-generated dashboards and reports
- Identify blind spots and drivers
- Zendesk integration for ticket analysis
- Data enrichment add-ons
- Unified view of unstructured feedback
- No social media activity within the last 30 days
GTM channels
- Blog
- Partner program
- Marketplace
ICP
- Enterprises
- Customer support teams
- Data analytics teams