Intercom

The product is a helpdesk and AI agent system for customer service that handles inquiries, ticketing, and proactive messaging across chat, email, phone, and other channels. It is for support and sales teams in business-to-business companies of various sizes that manage high volumes of customer conversations. It is positioned as the only helpdesk with a natively integrated AI agent where every conversation improves the next, delivered as a SaaS platform with per-seat and per-outcome pricing.

Key features

• Omnichannel inbox
• AI-powered ticketing system
• Copilot real-time agent assistance
• Automated in-context customer messages
• Fin AI agent for resolution
• Train Fin on knowledge and policies
• AI-driven conversation simulations
• Deploy across phone email chat Slack
• AI-powered performance insights
• Workflows automation builder
• Round robin assignment
• Public and private help center
• Multibrand Messenger and Help Center
• SSO and identity management
• HIPAA support and SLAs
• Live chat and in-app messaging