KnowledgeOwl

The product is knowledge base software for creating, organizing and sharing documentation, help centers and internal knowledge bases to help customers and staff find answers and reduce support requests. It sells to support and operations teams in B2B companies ranging from small teams to enterprises that need internal and external knowledge sharing. It is delivered as a SaaS platform with hosted public and private knowledge bases, custom domains and branding, and API access.

Key features

• Powerful search out of the box
• Easy-to-use rich text editor
• Version history
• Global find and replace
• Download article as PDF
• Import from Word
• Use custom domain
• Full branding control HTML/CSS/JS
• Developer API and webhooks
• Private articles with sign-in
• Remote authentication
• SAML SSO
• Salesforce SSO
• Custom author roles and permissions
• AI chatbot
• AI search
• AI article creation
• AI article summaries
• AI style guide review
• Track searches and article performance
• Reader reports
• Unlimited private and public readers