HelpDocs

The product is knowledge base software that creates, manages, and connects trusted answers for customer self-service, internal team documentation, and AI assistants, reducing repetitive support requests and scattered information. It sells to support and operations teams in B2B companies of various sizes across software, logistics, education, ecommerce, enterprise and professional services. It is delivered as SaaS with an embeddable Lighthouse widget, Slack and AI assistant connections via MCP, and centralized governance with permissions, SSO, and analytics.

Key features

• Create and manage documentation
• Organize and maintain docs
• Bulk editing and advanced filtering
• AI drafting, rewriting and summarizing
• AI metadata generation
• Multilingual translation
• Permissions, SSO and audit trails
• Content analytics and optimization
• Lighthouse widget embed
• MCP server for AI assistants
• Slack search and notifications
• Slack single sign-on
• Intercom and Crisp integrations
• Import from Zendesk and others