Document360

The product is a knowledge base software for creating, managing, and publishing documentation such as internal knowledge bases, external help sites, SOPs, user manuals, and API docs, with AI search, chatbot, and writing tools to help users find answers and reduce support tickets. It serves support, technical writing, product management, and engineering teams in B2B companies across industries including SaaS, IT, financial services, healthcare, and education. It is delivered as a SaaS platform with enterprise security, integrations, and customization for self-service documentation workflows.

Key features

• AI search with source citations
• AI chatbot for instant answers
• AI writing agent
• Video to docs converter
• Text to audio converter
• Article summarizer
• Duplicate content detection
• Glossary generator
• MCP server for LLMs
• Advanced search
• Interactive decision tree
• Workflow builder
• Pro analytics
• Support ticket deflector
• Category manager
• SSO and SCIM
• Role-based access control
• Audit logs
• Feedback manager
• Knowledge base widget
• Custom domain
• Home page builder
• SEO customization
• API support
• PDF export and import
• Localization
• IP restriction
• Custom fields and templates