ProProfs Knowledge Base
SaaS knowledge base for customer help centers and internal documentation that centralizes articles, FAQs and SOPs and uses AI to draft, search, translate and improve content to reduce tickets
The product is a SaaS knowledge base platform for creating customer help centers and internal employee knowledge bases that centralize documentation, FAQs, manuals and SOPs and uses AI to draft articles, answer searches, translate content and flag gaps to reduce support tickets and onboarding time. It sells to support and operations teams in B2B companies of all sizes from SMB to enterprise across industries such as financial services, healthcare and technology. It is delivered as a cloud SaaS with public and private hosting, role-based access, SSO, integrations and custom branding.
Key features
- AI knowledge brain learning from content
- AI writer for article drafts
- AI search with synthesized answers
- AI article suggestions by intent
- AI article translation
- AI insights and reports
- AI SEO optimization
- AI style guide enforcement
- AI guide creator from screen recording
- Contextual in-app help
- Branding and design templates
- Security roles and permissions
- SSO authentication
- API access
- CRM and help desk integrations
- Search analytics for failed queries
- Role-based access control
- Version control and rollback
- Multi-language support
- Custom domain and white-labeling
- No social media activity within the last 30 days
- Blog
- Affiliate program
- Marketplace
- API
- Docs
- Customer support teams
- Operations teams
- IT teams