Handsom.ai
Investigates tickets across connected systems, resolves complex cases, drafts replies, and learns from human decisions.
Handsom is an AI support agent for DTC brands that investigates and resolves customer tickets across integrated tools like Shopify, helpdesks, tracking, and returns. It solves complex, cross-system issues such as refunds, missing orders, and subscription charges. The product targets ecommerce merchants, specifically founders, heads of CX, and ops managers in DTC brands. It differentiates by working the whole ticket with evidence, learning from human decisions, and requiring approval before autonomous actions.
Key features
- Investigates across Shopify, helpdesk, tracking, returns
- Resolves cross-system cases like refunds and reships
- Learns from approved replies and fixes
- Approval-gated write actions
- Audit logs with evidence
- Source evidence links to records
- AI provider routing with policies
- Test drive on last 10 tickets
Social posts
- No social media activity detected
GTM channels
- No GTM activity detected
ICP
- Ecommerce merchants
- Customer support teams
- Operations teams
VendorHandsom