Octocom
Resolves customer inquiries across chat, voice, email, and social media, and executes actions like refunds and order changes.
An AI customer support platform that resolves customer inquiries across chat, voice, email, and social media, reducing support load and improving response times. It serves e-commerce brands and enterprises, from growing companies to large organizations. The platform differentiates by grounding answers in live data and executing actions like refunds and order changes across integrated tools, with configurable rules and audit trails.
Key features
- AI support bot for end-to-end conversations
- Automated answers from knowledge base
- Custom bot rules and tone
- Multi-step workflows
- Conditional workflow variants
- Product recommendations
- Order tracking automation
- Comment workflow actions
- Trustpilot review responses
- Google review responses
- Okendo/Judge.me review automation
- Custom chat widget styling
- Domain whitelisting
- Pre-filled chat messages
- Programmatic widget control
- GA4 event tracking
- Browser session tracking
- Session replay
- Data encryption in transit and at rest
- GDPR support
- Role-based access control
- Audit logging
- Data residency
Social posts
- No social media activity within the last 30 days
GTM channels
- Partner program
- Referral program
- Marketplace
- API
- Docs
ICP
- Ecommerce merchants
- Customer support teams
- Enterprises