EngageBay

The product is a combined CRM platform that captures leads, automates marketing activities, and manages customer relationships across sales and support, including email marketing, automation workflows, contact management, and helpdesk ticketing. It sells to marketers, sales and support staff at startups, small businesses and growing B2B companies, including solopreneurs and teams of up to 15 users. It is positioned as an affordable alternative to HubSpot that bundles CRM, marketing, sales and service features in one platform at a lower price point.

Key features

• email marketing
• marketing automation workflows
• CRM and contact management
• 360 degree customer view
• lead scoring
• sales pipelines and deal management
• appointment scheduling
• email sequences and templates
• web forms
• landing pages
• SMS marketing
• push notifications
• contact segmentation
• site messaging
• workflow automation
• A/B testing for email
• CRM email integration
• CRM telephony
• live chat software
• helpdesk ticketing
• service automations
• canned responses
• AI chatbot
• WhatsApp messaging