Gist

The product is a CRM platform that combines live chat, help desk, marketing automation and sales tools to centralize customer communication across support, marketing and sales. It is for marketers, sales and support staff at business-to-business companies, including small teams. It is delivered as a cloud software service with a free tier for two users and mobile apps, consolidating messaging, email, knowledge base and pipeline management in one place.

Key features

• Live chat messenger
• Team inbox for conversations
• Multilingual knowledge base
• AI support bot
• Outbound in-app messages
• Customizable lead qualification bots
• Interactive product tours
• Customer surveys and insights
• Customer data and profiles
• Email marketing
• Marketing automation campaigns
• Event tracking for clicks and forms
• Sales deal pipeline
• Forms and popups builder
• Meeting scheduling
• Mobile apps for iOS and Android
• Facebook and Twitter DM integration
• Contact management