DialogTab
Unifies WhatsApp, Instagram, Messenger, Live Chat and other channels in one inbox with AI agents and journeys to automate repetitive conversations and manage orders
Launch screenshots from Product Hunt, Sep 2020
The product is an omnichannel inbox that unifies WhatsApp, Instagram, Messenger, Live Chat, Telegram and TikTok to centralize customer conversations, automate repetitive replies, and prevent lost messages. It includes AI agents and AI Journeys for routing, answering FAQs, collecting lead information, and managing orders and payments via WhatsApp. It sells to support and sales teams in B2B companies across e-commerce, travel, hospitality, automotive, healthcare and education. It is delivered as SaaS with per-agent pricing, channel and e-commerce integrations, and tiered plans.
Key features
- Omnichannel inbox for messaging channels
- WhatsApp Business API integration
- Instagram and Messenger integration
- Live Chat and Telegram integration
- AI Agents for repetitive conversations
- AI Journeys for routing and lead capture
- AI Summary and assignment
- Multi-agent inbox management
- Cart management on WhatsApp
- Payment collection on WhatsApp
- Order confirmation and tracking
- Automated order updates
- Product search and identification
- Group and labels organization
- E-commerce platform integrations
- Payment gateway integrations
- Bulk messaging campaigns
- Cart abandonment reminders
- Basic to advanced analytics
- No social media activity within the last 30 days
- Blog
- Partner program
- Marketplace
- API
- Docs
- Customer support teams
- Sales teams
- Ecommerce merchants