Craftman
Unifies chat and email into one inbox, provides AI-drafted replies based on knowledge base, offers real-time analytics, and includes a chat widget for website visitors.
Launch screenshots from Product Hunt, Oct 2023
An AI-powered support inbox that unifies chat and email into a single feed, with AI drafting replies from a knowledge base to reduce repetitive support work. It targets founders and small startup teams, including solo founders and indie hackers, who need a lightweight, affordable alternative to larger helpdesk platforms. It is positioned as a simple, flat-priced tool with human-approved AI drafts, contrasting with feature-heavy and more expensive alternatives.
Key features
- Unified inbox for chat and email
- AI-drafted replies from knowledge base
- Real-time analytics on response times
- Chat widget for website
- Feedback boards (in Builder and Pro plans)
- Custom AI training (in Legend plan)
- API access (in Legend plan)
- Priority support (in Pro and Legend plans)