Usersnap
Collects user feedback via screen captures, surveys, and forms; uses AI to categorize and analyze feedback; prioritizes opportunities; and manages changelog and announcements.
A user feedback and product development platform that collects screen capture issues, in-app surveys, and new feature ideas, and promotes releases. It solves the problem of building the wrong features by turning user feedback into product decisions. It sells to product teams, support teams, and development teams in growing SaaS companies and global organizations. It is delivered as a SaaS platform with AI-powered analysis and integrations with tools like Jira, Azure DevOps, and Slack.
Key features
- Visual feedback capture with screenshots and metadata
- Screen recording with cursor highlight and audio
- In-app microsurveys (CSAT, NPS, polls)
- AI-powered feedback categorization and trend analysis
- Targeted feedback collection via user events and segments
- Integrations with Jira, Azure DevOps, Slack
- Centralized dashboards for monitoring trends
- Labeling and tagging for feedback organization
- No social media activity within the last 30 days
GTM channels
- Blog
- Referral program
- Marketplace
- API
- Docs
- Changelog
ICP
- Product teams
- Customer support teams
- Software developers