Agentforce

The product is an AI agent platform and CRM that automates customer support, sales development, appointment scheduling, and employee assistance by answering questions, resolving cases, managing orders, and booking meetings 24/7. It sells to B2B support, sales, IT, and developer teams in mid-market and enterprise organizations that manage high-volume customer interactions. It is delivered as a cloud-based SaaS platform with integrated tools for building, orchestrating, and monitoring autonomous agents across web, phone, and apps.

Key features

• 24/7 autonomous AI agents
• Customer service case resolution
• Product recommendation
• Appointment scheduling and reminders
• Sales development and meeting booking
• Event support automation
• Employee support task automation
• Omni-channel support (web, phone, apps)
• Agent Builder configuration
• Agent Script precise control
• Agentforce Voice
• Agentforce Observability monitoring
• MCP server support integration
• Multi-Agent Orchestration
• Contact management
• Single source of truth customer view
• Reports, dashboards and analytics
• Automation, workflows and approvals
• Sales forecasting
• Sales opportunity management
• Quotes and order management
• Customer self-service
• Field service management
• Campaign management
• Engagement orchestration
• Third-party integrations