Cossistant

The product is an AI agent for customer support that embeds directly into a SaaS application to answer common questions, handle conversations, and reduce support tickets. It crawls documentation and past conversations to build a knowledge base and escalates to humans when it lacks an answer. It sells to software developers and product teams building SaaS products with React and Next.js, including startups and small teams managing support themselves. It is positioned as an in-product agent that learns from team answers rather than a generic external chatbot, installed in under 10 lines of code.

Key features

• AI agent customer support inbox
• Real-time conversation handling
• Self-learning knowledge base from docs
• Auto-build FAQs from conversations
• Human escalation when answer missing
• Linear integration to log tickets
• Stripe integration to check subscriptions
• Cal.com integration to book calls
• Custom API tools support
• Control prompt personality and skills
• SSO configuration support
• API and webhook integration