ChatGenie
Provides autonomous AI agents that classify support tickets by risk, autonomously resolve low and medium-risk cases, and escalate complex cases to human specialists
An agentic AI system for customer support that classifies tickets by risk, autonomously resolves low and medium-risk inquiries, and escalates high-stakes cases to human specialists, addressing high ticket volume, high operational costs, and inconsistent service quality. It sells to enterprises with large-scale support operations, serving support and operations teams in sectors such as mobility, logistics, financial services, and telecommunications. It is delivered as an enterprise SaaS platform with on-premise deployment and integration to CRM, ticketing, and databases via MCP and APIs.
Key features
- Intelligent ticket routing by risk level
- Autonomous resolution of low-risk tickets
- Escalation of high-risk cases to specialists
- Universal integration via MCP and APIs
- On-premise deployment option
- Real-time analytics dashboards
- Custom training on products and policies
- Auto-scaling based on demand
- Bank-grade encryption and RBAC
- Audit logs and compliance controls
- ISO 27001 certified organization
- Guard agent content filtering