Bugtrotter

A screen recording tool that lets customers record their screen in one click via a link or embedded widget, capturing the exact issue without downloads or accounts. It targets customer support teams in small to mid-sized companies, helping them resolve tickets faster by providing visual context and automatic metadata like browser and OS. It integrates with helpdesk tools like Intercom and Slack, and is positioned as a zero-friction solution that reduces back-and-forth and saves time.

Key features

• Multiple recording links per customer or issue
• In-app recording widget
• Team collaboration and sharing
• Zero friction for customers (no download)
• Automatic capture of browser, OS, URL
• Multiple projects for organization
• Integrations with Slack, Jira, Intercom
• Email, Slack, and Zapier notifications