Birdie

It is a screen recording tool that lets customers show issues instead of describing them, capturing video, reproduction steps, console logs and network data to reduce back-and-forth for troubleshooting. It sells to support teams and developers in B2B companies that handle customer bug reports and technical issues. It is delivered as SaaS that integrates with existing helpdesks and is requested via a one-click secure link, AI bot or ticket form without requiring installation or an account.

Key features

• One-click screen recording via secure link
• Automatic capture of reproduction steps
• Capture of browser specs and environment
• Automatic console logs capture
• Automatic network requests capture
• Auto-attach recording to helpdesk ticket
• Helpdesk integrations
• Request via AI support bot
• Request via ticket form
• No installation or account required