Userplane

The product is a screen recording tool that captures console logs, network requests, and session data alongside video to provide full context for support tickets and reduce back-and-forth troubleshooting. It is for support agents, support engineers, customer success and engineering teams in B2B companies that handle customer-reported software issues. It is delivered as a SaaS with one-click recording links requiring no install and a native Intercom integration that keeps recordings inside existing workflows.

Key features

• One-click recording links with no install
• Screen recording and session replay
• Console logs capture
• Network requests capture
• User steps and session data capture
• Error traces capture
• Replay customer issues
• Request unlimited screen recordings
• Automatic blurring of sensitive data
• Redact confidential fields at source
• Native Intercom integration
• Slack integration
• Zendesk integration
• Chrome integration