Bloomfire

The product is an AI knowledge management and enterprise search platform that centralizes organizational knowledge, surfaces verified answers with citations, and flags outdated or duplicate content to maintain a single source of truth. It sells to B2B enterprises and cross-functional departments including support, operations, sales, marketing, HR, finance, legal and executive leadership, serving knowledge managers, team leads and individual contributors. It is delivered as a SaaS platform with implementation services, integrations and security controls including SOC 2, GDPR, SSO and SCIM.

Key features

• Conversational AI with cited answers
• Self-healing knowledge base
• AI-powered enterprise search
• AI-powered authoring tools
• Custom user experiences
• Access management and permissions
• Data security and encryption
• Q&A collective knowledge engine
• Knowledge checks
• Integrations with existing tools
• Analytics suite
• Data readiness for AI
• Hallucination detection and prevention
• Auto-tagging and summarization
• Search inside video and audio