Zendesk Guide
Synchronized knowledge base software that aggregates scattered knowledge into a single platform to support problem resolution and provide answers to agents, AI, and self-service
www.zendesk.com/service/help-centerKnowledge BaseSep 2018San Francisco, United States5000+ZENDESK, INC.
The product is a synchronized knowledge base software that centralizes scattered information into a single platform to support problem resolution and improve service quality, providing immediate answers to agents, AI, and self-service channels. It is for B2B support organizations and customer service teams handling inquiries across channels. It is delivered as a SaaS platform with AI-assisted article creation, translation, and automatic surfacing of relevant knowledge during interactions.
Key features
- Centralized knowledge base and FAQ
- Synchronize existing knowledge sources
- AI article generation and editing
- AI article translation
- Automatic knowledge surfacing for agents and AI
- Help center construction
- Messaging and web chat
- Inquiry management in single view
- IT service management
- Voice call management with AI
- AI agent for autonomous resolution
- Copilot AI assistant for agents
- Quality management auto-scoring
- Workforce management and scheduling
- Reporting and analytics visualization
- Marketplace with 1800+ apps and integrations
- No social media activity detected
GTM channels
- Blog
- Partner program
- Marketplace
- Community
- API
- Docs
ICP
- Customer support teams
- Customer success teams
- Enterprises
VendorZendesk