AweDesk
Provides WordPress plugins for customer support (tickets, live chat, knowledge base, AI auto-reply) and e-commerce (storefronts, payments, subscriptions).
Launch screenshots from Product Hunt, Sep 2023
A family of WordPress plugins for customer support and e-commerce. It solves the problem of juggling multiple tools by integrating tickets, live chat, email, knowledge base, and AI-powered responses into one interface. It sells to small, medium, and enterprise businesses, including support teams and e-commerce merchants. It is positioned as lightweight, secure, and developer-friendly, with a focus on no bloat and real human support.
Key features
- Ticket management
- Live chat
- Knowledge base
- AI auto-reply
- Canned replies
- Analytics & reports
- SPAM protection
- Payment gateways
- Subscriptions
- Downloadable products
- Secure payments
- Configurable taxes
- Full analytics
- Single view application
- Departments
- Multi-inbox
- Simple contact form
- Tickets on behalf
- Mobile app
- Role-based access
- No social media activity within the last 30 days
GTM channels
- Blog
- Newsletter
- API
- Docs
- Changelog
ICP
- Customer support teams
- Ecommerce merchants
- Enterprises