Asking

The product is a customer support platform that consolidates messages from WhatsApp, Instagram, email, Telegram, web chat and other channels into a single shared inbox to manage fragmented customer conversations. It is sold to business-to-business support teams that handle high volumes of multi-channel inquiries. It is delivered as a SaaS subscription billed per person with unlimited channels, automation, assisted AI, and team reporting.

Key features

• Shared inbox for multiple channels
• Assign conversations to owners
• Mention teammates in conversations
• Route conversations automatically
• Create saved replies
• Automate repetitive tasks
• AI-assisted replies with company context
• Track volume and response time
• Team performance reporting
• Connect Gmail via Google OAuth
• Send replies from connected Gmail
• Add people, queues and processes