Webex

It is a collaboration and customer experience platform that provides meetings, calling, messaging, webinars, and contact center tools to support hybrid work and customer interactions. It sells to IT teams and executives in mid-market companies and enterprises across industries such as education, healthcare, government, and finance. It is delivered as a SaaS suite with cloud contact center and collaboration devices, managed through a unified control hub with AI capabilities and enterprise security and compliance.

Key features

• Meetings
• Calling
• Messaging
• Webinars
• Events
• Video Messaging
• Polling
• Whiteboarding
• Cloud Contact Center
• AI Agent for contact center
• AI Assistant for contact center
• CPaaS
• Collaboration devices
• Workspace Designer
• Webex AI capabilities
• Control Hub management
• Interoperability with Microsoft Teams
• RoomOS
• Security, Privacy & Compliance