Social Intents

A customer support platform that combines AI agents, live chat, and help desk ticketing to answer routine questions, qualify leads, and handle inquiries across website chat, WhatsApp, SMS, Messenger, and email. It is for support and sales teams in businesses of all sizes, including ecommerce, software, education, and finance, as well as agencies managing client support. It is delivered as a SaaS platform where AI answers first and staff respond from Microsoft Teams, Slack, or Google Chat, with a shared inbox and built-in ticketing.

Key features

• AI agents answer routine questions instantly
• Live chat for website, WhatsApp, SMS, Messenger
• Unified inbox for chat, email, and messaging
• Respond from Microsoft Teams, Slack, Google Chat
• Help desk ticketing with status and assignment
• AI Actions to look up orders and book meetings
• Train AI on website, PDFs, and help docs
• Choose ChatGPT, Claude, or Gemini models
• Lead qualification and escalation to team
• Analytics on resolution rates and response times
• Sentiment ratings and AI handoff tracking
• Integrations with WordPress, Shopify, Wix, CRM