Seel

A platform for ecommerce returns, post-purchase support, and purchase protection that handles damaged, lost, delayed or defective orders, returns, refunds, and delivery tracking. It sells to online merchants and marketplaces, serving operations and support teams at B2B and B2B2C ecommerce businesses of varying sizes. It is positioned as a single platform that replaces a fragmented SaaS stack, combining policy configuration, resolution workflows, and AI-supported support infrastructure.

Key features

• 24/7 live post-purchase support
• Worldwide real-time delivery updates
• Real-time resolution status tracking
• Coverage for damaged/lost/delayed orders
• Free returns for any reason
• Instant refunds for qualified shoppers
• Configurable resolution rules by product
• Flexible resolution: refund/exchange/store credit
• 1-click resale across marketplaces
• Fraud risk assessment for returns