Yuma

An AI platform that automates customer interactions across pre-purchase, support, and social channels for e-commerce businesses. It solves the problem of high volume of repetitive inquiries by using specialized AI agents that take actions like processing returns, cancellations, and subscription changes. The solution is built for e-commerce merchants, including CX managers and D2C growth leaders at small to enterprise brands. It is positioned as an end-to-end automation layer that connects to existing helpdesks and e-commerce platforms, with a focus on real-time data and brand-consistent replies.

Key features

• Resolves tickets end-to-end automatically
• 75+ pre-built automations
• Real-time carrier data integration
• Brand voice across channels
• A/B testing for revenue per visitor
• First response in minutes
• Cost savings up to 63%
• Safety checks on every reply
• Connects to popular helpdesks
• Integrates with Shopify