AfterShip

A post-purchase platform for ecommerce that provides branded shipment tracking, predictive delivery dates, multi-carrier shipping, and automated returns and exchanges to reduce WISMO support tickets, recover revenue from returns, and turn order-status visits into repeat purchases. It sells to operations, support, and marketing teams at branded retailers, marketplaces, and logistics/3PL providers, serving B2B and B2B2C ecommerce merchants including mid-market and enterprise companies. It is delivered as SaaS with integrations for Shopify, Salesforce Commerce Cloud, and 1,400+ carriers via APIs and apps.

Key features

• Real-time shipment tracking
• Branded tracking pages
• Predictive AI delivery dates
• Automated returns and exchanges
• Multi-channel shipping
• Policy-driven warranty claims
• Self-serve order edits
• Catalog feed for TikTok Shop
• Order email parsing
• Apple Wallet order tracking
• Tracking API
• Returns API
• Shipping API
• Order API