Lenzy
Analyzes AI conversations to detect user frustrations, churn signals, sentiment, and support topics, and enables automated outreach.
A conversation intelligence platform that analyzes AI agent interactions to identify user frustrations, churn signals, and sentiment. It helps product and support teams detect issues, track fixes, and automatically reach out to at-risk users. The platform serves B2B companies with AI-powered customer-facing agents, from startups to enterprises. It differentiates by focusing on user experience and churn prevention rather than just technical observability, with a simple SDK for integration.
Key features
- Detects user frustrations automatically
- Tracks frustration trends over time
- Identifies dissatisfied users with scores
- Catch churn signals in conversations
- Automatically reach out to at-risk users
- Analyzes user sentiment in conversations
- Auto-detects support topics
- Custom insights and metrics
- Simple SDK for integration
- Real-time churn alerts
- No social media activity within the last 30 days
GTM channels
- No GTM activity detected
ICP
- Product teams
- Customer support teams
- Customer success teams