PressOne Africa

A cloud business phone system that records, tracks and analyzes customer calls to address missed calls, lack of visibility into conversations, and guesswork in coaching and dispute resolution. It sells to business owners, sales teams, support teams, customer success and operations teams and executives in B2B companies ranging from solo entrepreneurs to 100-person teams. It is delivered as a SaaS application that routes one business number to team devices on Mac, Windows, iOS and Android and provides call analytics with AI-driven coaching insights.

Key features

• Single business phone number
• Call routing to team devices
• Call recording
• Call analytics and tracking
• AI-driven coaching insights
• Peak hours and answer rate reporting
• Cross-platform app Mac Windows iOS Android
• Website and in-app call integrations
• Zapier automation
• Automated calls for KYC
• OTP delivery
• Welcome greeting
• Developer SDKs and documentation