CloudTalk

The product is an AI voice platform and cloud business phone system that handles inbound and outbound calling, call routing, and conversation intelligence to prevent missed calls and manage high call volumes. It sells to sales and support teams in B2B companies of varying sizes that need global calling and CRM-integrated workflows. It is delivered as a SaaS platform with desktop and mobile apps, local numbers in 160+ countries, and integrations with CRMs and helpdesks.

Key features

• AI Voice Agents for calls
• AI Business Phone System
• Call Flow Designer
• Call Menus (IVR)
• Call Queuing
• Call Recording
• Real-Time Monitoring
• Analytics & Reporting
• International SMS
• WhatsApp messaging
• AI Sales Dialer
• Parallel Dialing Mode
• Power Dialing Mode
• Preview Dialing Mode
• Answering Machine Detection
• Voicemail Drop
• Click-to-Call from browser/CRM
• AI Call Summary & Tagging
• Call Scoring
• Topic Extraction
• AI Notes to CRM
• Sentiment Analysis
• Call Transcription
• Talk/Listen Ratio
• Local Numbers in 160+ countries
• Number Porting
• Branded Caller ID
• SPAM Remediation
• CRM integrations (Salesforce, HubSpot)