OpsScaleIQ
Triages reviews, assigns tasks with deadlines and photo proof, tracks resolution with OpsScore, and auto-replies.
An AI-powered operations platform that triages customer reviews, assigns fixes to managers with deadlines and photo proof, and tracks resolution via OpsScore. It serves multi-location operators like franchise owners and managers in industries such as QSR, fitness, and healthcare. It differentiates by closing the loop from review to verified task, unlike reputation monitoring or task management tools alone.
Key features
- AI failure triage engine
- Multi-platform review ingestion
- SLA enforcement with auto-escalation
- Photo proof of resolution
- AI response drafts
- Direct posting to Google
- SMS review request campaigns
- Auto-pilot response publishing
- Review-to-content pipeline
- OpsScore tracking and compliance PDF export
- No social media activity within the last 30 days
GTM channels
- Blog
- Partner program
- Marketplace
- API
- Docs
ICP
- Operations teams
- SMB owners
- Mid market companies