QUALICORE
AI-powered QA platform that scores 100% of calls against custom scorecards with separate compliance scoring, human review, and automated coaching, escalations and audit-ready reporting
Launch screenshots from Product Hunt, Jun 2026
The product is a quality assurance platform for call centres and BPOs that scores 100% of calls against custom scorecards with a separate compliance score, requiring human sign-off, and automatically generates coaching plans, escalations, and audit-ready reports. It is for support and operations teams, supervisors and QA analysts at BPOs and contact centres, serving startups, SaaS and enterprises. It is delivered as SaaS priced per agent per month with tiered plans and is positioned against manual sampling where issues are discovered weeks later.
Key features
- AI scoring of 100% of calls
- Custom scorecards with compliance score
- Human sign-off on evaluations
- Automated coaching plans
- Automated escalations workflow
- Audit-ready reports and exports
- Real-time performance dashboards
- Fatal-fail flagging
- Dispute resolution workflow
- Written warnings management
- Multi-client support
- SLA management
- Audit logs
- API access and integrations
- Role-specific video walkthroughs
- No social media activity within the last 30 days
- Blog
- Partner program
- Referral program
- Marketplace
- API
- Customer support teams
- Operations teams
- Enterprises