Canny

An AI-powered customer feedback platform that automatically captures, organizes, and prioritizes feedback from sales and support conversations. It helps product teams decide what to build by tying requests to revenue impact. The platform serves product, sales, customer success, and marketing teams in B2B companies, from startups to enterprises. It integrates with tools like Gong, Intercom, and Slack, and offers a free tier with enterprise options.

Key features

• Capture feedback from customers and teammates
• Identify users automatically
• Board privacy options
• Vote on behalf of customers
• Internal comments for team discussion
• Pinned comments for important responses
• Customizable branding and prompts
• Markdown formatting for posts
• Filter feedback by user segments
• Tags and categories for organization
• Segment voters by user groups
• Sort by MRR impact
• Score and rank features
• Create public or private roadmaps
• Status updates via email
• Date estimates for features
• Changelog to announce updates
• Embed updates in product
• Schedule releases
• Labels for filtering