FeedbackLabs
Provides online survey channels and feedback types to collect and act on customer insights for product and experience improvement
Launch screenshots from Product Hunt, Sep 2020
The product is a SaaS platform for collecting customer feedback through online surveys and channels to generate actionable insights for improving products, services, and customer experiences. It sells to B2B marketing and support teams who need to understand customer motivations, satisfaction, and loyalty. It is delivered as a cloud-based subscription with no software download, offering a 14-day free trial and enterprise pricing.
Key features
- Continuous feedback channels
- Stakeholder segmentation and targeting
- Scheduled periodic feedback invitations
- Keyword monitoring
- Roadmap Finder surveys
- Persona Finder surveys
- NPS loyalty measurement
- CSAT satisfaction measurement
- Customer Effort Score (CES) surveys
- Product Market Fit surveys
- 5-Star experience surveys
- Team assignment for feedback handling
- Trend tracking over time
- Custom branding with colors and logos
- Branded domain for surveys
- Zapier integrations
- SSO and encryption security
- GDPR compliant data centers
Social posts
- No social media activity within the last 30 days
GTM channels
- No GTM activity detected
ICP
- Marketing teams
- Customer support teams
- Enterprises