Metricsense
Reads 100% of customer conversations, scores both sides, flags issues like wrong information or missed next steps, and provides quote-linked findings.
Metricsense is a customer experience analytics platform that reads 100% of customer conversations—calls, chats, tickets, and reviews—to identify what customers asked and how agents responded, with quote-linked evidence. It serves support, operations, and executive teams in B2B companies, particularly those in insurance, finance, auto dealers, and home services. The platform runs inside the customer's own cloud, requires no tagging or model training, and offers a free tier and pilot.
Key features
- Reads 100% of calls and written feedback
- Scores both sides of conversations
- Flags compliance slips and misstated facts
- Quote-links every finding to exact moment
- Runs inside your own cloud
- No tagging or model training required
- Supports multiple languages
- Integrates with AWS Connect, app stores, CSV/API
- LinkedIn<0.1/day
GTM channels
- Blog
ICP
- Customer support teams
- Operations teams
- Executives founders